Frequently Asked Questions about Heber Valley Pediatrics

• What should I do if my child is sick after hours or on weekends?

  For after hours or weekend care we have a few options in our area. The 5 Minute Clinic is a cash based, walk in clinic that many of our patient will use. You can also visit the urgent care at the Heber Valley Hospital. For most of these visit, the provider you see will recommend that you follow up with your primary care provider. Please let us know if you had to visit another clinic and we can schedule needed follow up visits for your child!

• How can I prepare for my child's appointment?

  For new patients, we will want to obtain a copy of your child’s records from your previous provider. You can request that from your previous provider prior to your visit or sign a release with us that we can send in to request those records. We will also want to know any medications that they are on (name, dosage etc) so we can assist you with refills.

• What do I need to bring to my child's appointment?

  We ask that you bring a copy of your insurance information to each appointment so that we can confirm nothing has changed. This ensures that visits are processed smoothly and promptly by your insurance company. 

• What insurance plans does Heber Valley Pediatrics accept?

  We accept all major insurance policies!

• Can I book a same-day appointment for my child?

  Yes! Heber Valley Pediatrics reserves a few slots each day for same day sick visits. If your child is sick give us a call and we will do our best to get them in and provide the care they need!

• Can I get advice from a pediatrician over the phone for non-emergency concerns?

  Any questions or concerns can be shared via your patient portal, via text or phone. We are always happy to help and answer any questions that you have! Questions that are diagnostic in nature, require a specific treatment plan or medication may require a visit with a provider. Should your specific need require a visit with a provider, the staff will be able to help get you scheduled for an in office or telehealth appointment.

• Do you have any Spanish-speaking staff members?

  We have multiple staff members who are fluent in Spanish. They are able to help translate in a visit or assist you via phone, text or through the patient portal with scheduling and questions.

• Does Heber Valley Pediatrics offer walk-in appointments?

  Yes! Walk-ins are welcome Monday-Thursday 4 p.m-6 p.m. with no appointment necessary. We accept insurance and offer cash pay options. No previous patient history required!